Navigating Key Steps

We hold client funds in a separate, dedicated, interest-bearing account, ensuring they are never co-mingled with company funds or other clients’ money. For clients with a sinking fund, we manage two distinct accounts under your development name for full transparency.

Although the Code of Conduct only requires this separation for Sinking Funds, we apply it to all client funds so that your development benefits from earned interest.

No, we don’t have in-house contractors. Instead, we work with a select group of trusted contractors who have been thoroughly vetted across our portfolio. Each contractor is continuously rated by both our team and owners to maintain high standards of quality and reliability

Yes, you can keep your current contractors. If you transition to AboveBoard Homes, we’re happy to continue working with any contractors you feel are delivering excellent service. There’s no need to change what’s already working well.

A floating fund is an initial amount held in your development’s maintenance account to ensure funds are readily available for ongoing services and maintenance.

This fund is topped up quarterly, serving as a credit that offsets final invoices, allowing for timely contractor payments and uninterrupted service.

A sinking fund is a reserve of money set aside over time to cover major future expenses, such as large-scale repairs or replacements within your development.

Unlike a floating fund, which is used for routine maintenance, the sinking fund is specifically intended for substantial, less frequent costs, ensuring financial readiness for essential long-term projects.

We offer multiple communication methods to suit your preferences and priorities, ensuring you can reach us in the way that’s most convenient for you:

• Email
• Secure Portal
• Monthly Newsletters
• Post - for those without email
• WhatsApp
• Telephone

For non-urgent enquiries, our Service Level Agreement (SLA) guarantees a response within 3 business days, though we strive to respond even sooner whenever possible.

We offer a monthly payment option through a direct debit mandate, ensuring your balance is cleared each quarter. This convenient setup eliminates the need for frequent standing order adjustments and helps you avoid late fees.

An initial site visit is conducted upon our appointment to assess the building's condition. Additional visits are scheduled as needed—whether for owner requests, arising issues, contractor coordination, or project oversight.

Please note, site visits incur a small additional cost and are not included in the monthly fee.

We offer several payment methods for your convenience: